We implement comprehensive specialized and organizational security protocols, encompassing physical, procedural, and technological safeguards (including the deployment of SSL encryption for specific aspects of the Applications), aimed at safeguarding the collection and storage of personal data against accidental or intentional manipulation, loss, destruction, or unauthorized access. Continual enhancement of our security measures occurs with the advent of new technologies and through regular evaluation of our existing information security and operational practices. Access to personal data may be granted to individuals within our organization or to our third-party service providers, solely for the purposes outlined above or as permitted or required by applicable law.
In order to process and manage requests submitted via our online contact form or over the phone, we require your name and email address. The responsibility for handling general contact inquiries lies with the Client Service and Online Buyer Care departments of Weber-Stephen Products LLC. It is noteworthy that while these departments are based in the United States, support requests may be handled by a reputable third party as necessary (e.g., during periods of high call volume). Additionally, we may offer certain optional support services, such as text messaging and chat services, which are facilitated by third-party providers and subject to their respective privacy policies and data processing practices.
Your information may be utilized to contact you or otherwise communicate with you as required to provide security and support-related information concerning a customer service/online consumer care inquiry you have made (or a product you have registered), to furnish information regarding product software and functionality enhancements, or in the unlikely event of a product recall. Furthermore, your data may be analyzed to glean insights into your inquiry or request, facilitating process improvement and ensuring optimal service delivery to our clientele.